Refund policy

Every Bolt Design product is designed, tested and made to order in the UK. If something isn't right, here's how we'll put it right.

Talk to us first
Fitment, compatibility or setup questions can often be sorted in minutes, so please get in touch before sending anything back.

Changed your mind? 30-day returns
You can request a return for any reason within 30 days of delivery. Once you've told us, please send the item back within 14 days.

  • Requested within 14 days of delivery: we'll refund the item price plus the cost of our standard delivery option. If you chose a faster delivery option, we won't refund the extra you paid for it.
  • Requested between day 15 and day 30: we'll refund the item price only. Delivery charges aren't refunded.

For change-of-mind returns, the cost of sending the item back is yours to pay.

Condition of returns
Items must be unused, in resalable condition, and returned in their original packaging where possible. You're welcome to check a product's fit as you would in a shop, without modifying, adjusting or using it. If an item comes back showing more handling than that, or is missing packaging, we may reduce your refund to reflect the loss in value.

Faulty, damaged or incorrect items
If your order arrives damaged, faulty or not as ordered, contact us before returning anything, with:

  • your order number
  • a short description of the problem
  • photos of the item, plus the inside and outside of the packaging if it was damaged in transit

Within 30 days of delivery, you can choose a refund or a replacement. After 30 days, we'll repair or replace the item first, and refund you if that isn't possible. If we ask you to send a faulty item back, we'll reimburse the reasonable cost of standard postage. Damage caused by misuse, modification or normal wear isn't covered.

Cancelling an order

  • Before dispatch: contact us and we'll cancel and refund you in full.
  • After dispatch: wait for the parcel to arrive, then follow the returns process above.

Custom and personalised items
Products made to your own specification or personalised for you can't be returned for a change of mind. They are still covered if they are faulty or not as described.

Sending your return

  • Contact us first so we can confirm the return address.
  • Use a tracked service. We can't be responsible for parcels lost on the way back to us.
  • Pay the full postage. We can't accept parcels with postage to pay.
  • Pack the item securely. Items damaged because of poor packaging may get a reduced refund.

Refunds
We'll refund you within 5 working days of receiving your return, to your original payment method. Your bank may take a few extra days to show it.

Undelivered or uncollected parcels
If a parcel comes back to us because it couldn't be delivered or wasn't collected, we'll contact you. You can choose either of these:

  • We re-send it, and you pay the extra delivery charge.
  • We refund the item price. The original delivery charge isn't refundable, because the delivery was attempted.

How to start a return
Email hello@boltdesign.co.uk or use our contact form, with your order number and the reason for your return.